Refund Policy

Last updated: Wednesday 1st July 2026

Payment is due in advance of work for the hours agreed, and any overtime work completed in addition to the agreed time, will be billed after the work has completed. Therefore, the extra overtime that was not agreed prior to work commencing will be billed separately to the advance payment.
Refunds are not offered once work has commenced on a task, as time and resources have already been committed.
If a project is cancelled before work begins, any payment made in advance will be refunded in full, minus any non-refundable costs already incurred (e.g. software licences purchased on your behalf).
If a task is cancelled partway through, you will be charged only for the hours worked up to that point, at the standard hourly rate. Any remaining prepaid balance will be refunded.

Retainer fees are billed monthly in advance and cover the agreed number of hours for that billing period.
Unused hours do not roll over to the next month and are not eligible for a refund, unless otherwise agreed in writing at the start of the engagement.
If you wish to cancel an ongoing retainer, 14 days ' written notice is required. You will be charged for the current billing period in full; no refund will be issued for that period once it has begun.
If we are unable to deliver the agreed hours within a billing period due to circumstances on our side, the unused portion will be refunded or credited to the following month, at your choice.

Work has already been completed and delivered as agreed.
A delay or change of requirements originates from the client (e.g. late provision of information, access, or approvals).
The client changes their mind after work has commenced.
Cancellation notice periods (see above) have not been met.